Outsourceship & MSB IT Solutions LLC
Please read it together with our Terms & Conditions, which govern the commercial relationship between us.
1. Who We Are and Which Brands This Policy Covers
Outsourceship & MSB IT Solutions LLC is a limited liability company registered in the State of Texas, United States, with its principal place of business at 4615 Place One Dr, Garland, TX 75042-4555. We are the data controller (and, under U.S. state privacy laws, the business) responsible for the personal information described in this Policy.
This Policy applies to personal information collected through, and in connection with, all of the following trading names, brands and websites operated by the Company:
- Fixmywebs
- San Jose Logo Design
- Los Angeles Logo Designs
- DesignsLegend
- Outsourceship & MSB IT Solutions
Where a brand publishes its own privacy notice, that notice applies to activity on that brand's website; this Policy applies to the Company's handling of your information as the operating and billing entity behind all of the brands listed above.
Payment processing and billing identity. All payments for services ordered from any of our brands are collected and processed by Outsourceship & MSB IT Solutions LLC as the merchant of record. Your billing information is therefore held under the Company's merchant account, and the descriptor on your card or bank statement may read "OUTSOURCESHIP", "OUTSOURCESHIP & MSB IT" or a similar abbreviation, regardless of which brand you ordered from. Customer records may be shared internally between our brands solely for the purposes of order fulfilment, billing, support, fraud prevention and record-keeping.
2. Information We Collect
2.1 Information You Provide Directly
- Identity and contact data — first name, last name, company or business name, job title, email address, telephone number, postal and billing address, shipping address, and country.
- Account data — username, password (stored in hashed form), account preferences and communication settings.
- Order and transaction data — the services and packages you purchase, order numbers, brand ordered through, invoices, receipts, payment status, refund and chargeback history, and correspondence relating to your order.
- Project content — design briefs, business information, logos, text, images, videos, product data, price lists and any other material you upload or send us for use in your project.
- Credentials you choose to share — where you ask us to work on your existing website, hosting, domain registrar, email, social media, advertising or analytics accounts, you may provide login details or delegated access. See Section 6.
- Communications — the content of emails, live-chat transcripts, support tickets, contact-form submissions, WhatsApp or SMS messages, meeting notes and, where applicable and lawful, recorded telephone calls.
- Testimonials and reviews you choose to submit.
2.2 Information Collected Automatically
- IP address, approximate location derived from it, browser type and version, operating system, device type and screen size;
- referring URL, pages viewed, time and duration of visits, clicks, scroll behaviour and exit pages;
- cookie identifiers, session identifiers and similar technologies (Section 9);
- server logs, error logs and security logs.
2.3 Payment Information
We do not store your full card number, CVV/CVC security code or bank account credentials on our own servers. Card payments are captured and processed by PCI-DSS compliant third-party payment processors and gateways. We receive and retain only limited billing data such as the cardholder name, billing address, card brand, the last four digits, the expiry date, an authorisation or transaction reference, and the amount and status of the transaction. Where you authorise a recurring charge, the payment method is stored in tokenised form by the processor, not by us.
2.4 Information from Third Parties
We may receive information about you from payment processors and fraud-screening services, hosting providers and domain registrars, print and fulfilment partners, advertising and analytics platforms, referral partners and affiliates, publicly available business directories, and review platforms.
3. How We Use Your Information
We use personal information to:
- create and administer your account and client portal;
- prepare quotations, accept orders, and deliver the services you have purchased;
- process payments, issue invoices and receipts, and administer renewals and recurring billing;
- provision, configure and support hosting, domains, SSL, email and maintenance services;
- produce, proof, print, package and ship printed and manufactured goods;
- plan, run, optimise and report on SEO, advertising and marketing campaigns;
- communicate with you about your project, including delivery notices, approval requests, support responses and renewal reminders;
- provide customer support and resolve complaints, refund requests and disputes;
- detect, investigate and prevent fraud, chargeback abuse, unauthorised access and misuse of our services;
- defend, establish or exercise legal claims, including responding to chargebacks with documentary evidence;
- maintain accounting, tax and statutory records;
- improve our websites, services, pricing and user experience through analytics;
- send marketing communications, newsletters and offers, where permitted by law and subject to your right to opt out (Section 8);
- display work in our portfolio and case studies, subject to Section 7 of our Terms & Conditions;
- comply with legal, regulatory, ICANN, card-network and law-enforcement obligations.
Legal bases (where GDPR or similar law applies). We rely on: performance of a contract (delivering services you ordered); legitimate interests (running, securing and improving our business, preventing fraud, and direct marketing to business contacts); legal obligation (tax, accounting, ICANN and law-enforcement requirements); and consent (optional cookies, certain marketing, testimonials). Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
4. Payments, Billing and Fraud Prevention
To process a transaction we share the necessary billing and order data with our payment processors, acquiring bank and, where applicable, fraud-screening providers. In the event of a payment dispute or chargeback, we may be required to submit supporting evidence to the card network and issuing bank, which may include your order record, these policies, communication logs, approval records, delivery records, IP addresses and access timestamps. We retain transaction records for as long as required by tax, accounting and card-network rules.
5. Hosting, Domain Registration and Renewal Data
Where we register, transfer, host or renew a domain name on your behalf:
- We must supply registrant, administrative, technical and billing contact details — typically name, organisation, postal address, email address and telephone number — to the relevant domain registrar and registry. This is a mandatory requirement of ICANN and the applicable registry, and we cannot register or renew a domain without it.
- Some or all of these details may be published in the public WHOIS / RDAP directory unless a privacy or proxy registration service is purchased and applied. Availability of WHOIS privacy varies by top-level domain.
- Registrars and registries process this data under their own terms and privacy policies, which flow through to you.
- We maintain records of registration dates, expiry dates, renewal status and communications regarding renewals. We may send renewal notices to the email address on file; it is your responsibility to keep that address current.
Where we provide hosting or email hosting, our infrastructure or that of our upstream providers necessarily processes and stores your website files, databases, uploaded media, form submissions, email content and access logs. We access this content only as necessary to provision, maintain, secure, back up, support or migrate the service, to investigate abuse or a security incident, or where required by law.
Website data, backups, databases and email accounts associated with a suspended or terminated hosting account may be permanently deleted in accordance with Section 4.7(h) of our Terms & Conditions. You are responsible for maintaining independent backups.
6. Access Credentials for Client-Owned Accounts
Where you grant us access to your own hosting, registrar, CMS, email, e-commerce, payment-gateway, social-media, advertising or analytics accounts, we use those credentials solely to perform the services you have engaged us for. We store credentials securely and restrict access to personnel who require it. Wherever technically possible we recommend delegated or role-based access rather than sharing a password, and we recommend that you revoke our access when the engagement ends. We are not responsible for the security of a third-party platform itself, nor for actions taken on your accounts by you or by any other party with access.
7. Printing, Production, Shipping and Fulfilment Data
Where you order printed, packaged or manufactured goods, we necessarily share the following with our print partners, production facilities, fulfilment vendors and shipping carriers: recipient name, company name, delivery address, telephone number and email address, the approved artwork and its content, quantities, finishing specifications, and any special delivery instructions. Carriers may use this information to deliver the goods and to send you tracking notifications; carriers and customs authorities process it under their own policies. Where goods cross a border, we may be required to provide your details to customs and import authorities.
Note that any personal information you choose to place inside the artwork itself (for example names, addresses, telephone numbers or images of individuals on business cards, brochures or signage) will be reproduced as approved, will be visible to our production and print partners, and is supplied by you on the basis of the warranties in Section 6 of our Terms & Conditions. We retain print files for a limited period for reprint and dispute-resolution purposes.
8. Marketing Communications and Your Choices
With your consent, or where permitted by law in a business context, we may send newsletters, service updates, offers and promotional messages by email, SMS or telephone. Every marketing email contains an unsubscribe link, and you may opt out at any time by using that link, by replying to request removal, or by contacting us using the details in Section 19.
Service and transactional messages — order confirmations, delivery notices, approval requests, invoices, renewal and expiry notices, security alerts and policy updates — are not marketing, are necessary to the service, and will continue to be sent while you hold an active account or service with us.
SMS, WhatsApp and telephone. Where you provide a mobile number and consent to be contacted, message and data rates may apply and message frequency varies. Reply STOP to opt out of SMS marketing where that channel is used. Calls to or from our support lines may be monitored or recorded for quality, training and record-keeping purposes; where recording occurs you will be notified at the start of the call and may object.
9. Cookies, Analytics and Tracking Technologies
Our websites use cookies and similar technologies (including local storage, pixels, tags and clear GIFs / web beacons) to:
- Strictly necessary — enable core functionality such as sessions, logins, cart and checkout, security and load balancing;
- Preference — remember your settings and choices;
- Analytics and performance — understand how visitors find and use our sites, using providers such as Google Analytics and comparable tools;
- Advertising and remarketing — measure campaigns and show relevant advertising, using platforms such as Google Ads and Meta, which may set their own cookies and receive event data.
You can control cookies through your browser settings and, where available, through the cookie banner or preference centre on our site. Blocking strictly necessary cookies may prevent parts of the site from working. Cookies set by third parties are governed by those parties' own privacy policies, over which we have no control.
Our sites may not currently respond to browser "Do Not Track" signals. Where required by law, we honour recognised opt-out preference signals such as Global Privacy Control (GPC).
10. Social Media Features and Widgets
Our websites may include social-media buttons, embedded feeds, live-chat widgets and similar features hosted by third parties. These features may collect your IP address and the page you are visiting and may set their own cookies. Your interactions with them are governed by the privacy policy of the company providing the feature.
11. How We Share Your Information
We do not sell your personal information for money. We disclose personal information only as described below:
- Within our brands — between FixMyWebs, San Jose Logo Design, Los Angeles Logo Designs, DesignsLegend and Outsourceship & MSB IT Solutions, for order fulfilment, billing, support, fraud prevention and record-keeping.
- Service providers and sub-processors — payment processors and gateways; hosting, cloud and data-centre providers; domain registrars and registries; SSL certificate authorities; email delivery and CRM platforms; live-chat providers; print, production and fulfilment partners; shipping carriers; accounting and tax advisers; analytics and advertising platforms; and IT security and backup providers. These parties are permitted to use your information only to perform services for us.
- Contractors and freelance specialists — designers, developers, writers and marketers engaged by us, who are bound by confidentiality obligations and receive only the information needed for their task.
- Professional advisers, insurers, auditors and collection agencies where necessary.
- Legal and regulatory disclosure — where we believe in good faith that disclosure is required by law, subpoena, court order or regulatory request, or is necessary to establish, exercise or defend legal claims, to enforce our Terms, to prevent fraud or unlawful activity, or to protect the rights, property or safety of the Company, our clients or the public.
- Business transfers — in connection with a merger, acquisition, financing, reorganisation, insolvency or sale of all or part of our business, in which case personal information may form part of the transferred assets. We will require the recipient to honour this Policy or notify you of any material change.
- With your consent — for any other purpose disclosed to you at the time.
Certain advertising and analytics activity may be treated as a "sale" or "sharing" of personal information for cross-context behavioural advertising under some U.S. state laws. See Section 15 for how to exercise your opt-out right.
12. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, including:
- Account and project records — for the duration of the relationship and for a reasonable period afterwards to handle reactivations, disputes and warranty issues;
- Financial, invoicing and tax records — typically at least seven (7) years, as required by applicable tax and accounting law;
- Transaction and chargeback evidence — for the periods required by card-network rules and applicable limitation periods;
- Domain registration records — as required by ICANN, the registry and the registrar;
- Delivered design and print files — archived for a reasonable period as a courtesy, without guarantee of indefinite retention;
- Server, access and security logs — for a limited period appropriate to security monitoring;
- Marketing contact data — until you opt out, after which we retain a minimal suppression record so that we do not contact you again.
When information is no longer required, we delete it or irreversibly anonymise it.
13. Security
We apply commercially reasonable technical and organisational measures to protect personal information, including encryption in transit via SSL/TLS, access controls and role-based permissions, hashed password storage, firewalls and monitoring, restricted physical and administrative access, and the use of PCI-DSS compliant processors for card data.
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you transmit information to us at your own risk. Please avoid sending sensitive information such as passwords or full card numbers by unencrypted email. You are responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorised access. Where a personal data breach affecting your information occurs, we will notify you and the relevant authorities as required by applicable law.
14. International Data Transfers
We are based in the United States, and our service providers and contractors may be located in the United States, Pakistan, the United Kingdom, the European Economic Area and other countries. If you are located outside the United States, your information will be transferred to and processed in countries whose data-protection laws may differ from those of your own country. Where required, we implement appropriate safeguards for such transfers, including Standard Contractual Clauses. By using our services you acknowledge this transfer.
15. Your Privacy Rights
15.1 United States — California and Other State Laws
Subject to verification and applicable exceptions, residents of California and of other states with comparable laws may have the right to: know what personal information we collect, use, disclose and (where applicable) sell or share, and the categories of recipients; access a copy of their personal information; request correction of inaccurate information; request deletion; opt out of the sale or sharing of personal information and of targeted advertising; limit the use of sensitive personal information; and not be discriminated against for exercising these rights.
We do not knowingly sell personal information for monetary consideration. To opt out of any sharing for cross-context behavioural advertising, adjust your cookie preferences or contact us using the details in Section 19 with the subject line "Do Not Sell or Share My Personal Information".
15.2 EEA, UK and Comparable Jurisdictions
Where GDPR or a comparable law applies, you may have the right to access, rectify, erase, restrict or object to processing, to data portability, to withdraw consent, and to lodge a complaint with your local supervisory authority.
15.3 How to Exercise Your Rights
Send your request to info@outsourceshipandmsbitsolutions.com or use the contact details in Section 19, stating clearly what you are requesting and which brand you dealt with. We will verify your identity before acting, and will respond within the period required by applicable law (generally within thirty (30) to forty-five (45) days). An authorised agent may submit a request on your behalf with proof of authorisation.
Limits on deletion. We may decline all or part of a deletion request where we are required to retain information for tax, accounting, legal, contractual, security, fraud-prevention or ICANN/registry purposes, or where it is necessary to complete a transaction or defend a legal claim.
16. Children's Privacy
Our websites and services are directed to businesses and adults. We do not knowingly collect personal information from anyone under the age of eighteen (18). If you are under 18, please do not submit any personal information to us. If we learn that we have collected such information, we will delete it promptly. A parent or guardian who believes a minor has provided information to us should contact us using the details in Section 19.
17. Testimonials, Reviews and Portfolio Use
With your permission we may publish your testimonial, first name, business name and logo on our websites, review profiles and marketing materials. Subject to Section 7 of our Terms & Conditions, we may also display work produced for you in our portfolio and case studies. To request removal of a published testimonial, contact us using the details in Section 19.
18. Links to Other Websites
Our websites contain links to third-party sites, platforms and tools whose privacy practices differ from ours. This Policy applies only to our own websites and services. We are not responsible for the content or privacy practices of any third-party site, and we encourage you to read their policies before submitting information to them.
19. Changes to This Policy and How to Contact Us
We may update this Privacy Policy from time to time. The current version is always posted on this page with a revised "Last Updated" date. Where changes are material, we will provide additional notice by email or by a prominent notice on our websites before the change takes effect, where reasonably practicable. Please review this page periodically. Continued use of our websites or services after the effective date constitutes acceptance of the revised Policy.
For any question, request or complaint regarding this Policy or our handling of your personal information:
Outsourceship & MSB IT Solutions LLC
Attn: Privacy Officer
4615 Place One Dr, Garland, TX 75042-4555, United States
Telephone: (646) 651-8908
Email: info@outsourceshipandmsbitsolutions.com
Web: https://outsourceshipandmsbitsolutions.com/contact.php